Moses Digital Service
Simplifying Government E-Services
Arusha Friends Corner, Karibia na Equity Bank
Learn about our cancellation and refund procedures
Last updated: July 29, 2026
This Refund and Cancellation Policy explains the terms under which clients of MOSES DIGITAL SERVICE may seek cancellations or refunds.
Services have not commenced and no official submissions are made.
Delays are due to incomplete documents or non-cooperation from the client.
All the following fees are non-refundable:
Decision made
Within 15 working days
To original payment method
Approved refunds will be processed within 15 working days to the original mode of payment.
In case of dissatisfaction, clients may raise a written grievance for review by senior management. Our goal is to address concerns fairly and transparently.
Raise written grievance
Senior management review
Fair resolution
No refunds for delays or disruptions caused by events beyond our control, including:
For refund requests or questions about this policy, please contact us:
Please include your order ID, full name, and reason for refund when contacting us.
Get expert tips, success stories, and digital service updates—All in one place. Subscribe now and let MDS guide your digital journey.